Refund policy

EXCHANGES
If you have ordered online from us only to find the item(s) do not fit, we will exchange the size (subject to availability) or refund the purchase price via your original form of payment once the goods have been returned to us in satisfactory condition. The returned item(s) must be unworn and unmarked and returned to us within 7 days of receipt. You must meet the cost of shipping the goods back to us.

If you wish to make an exchange please do the following:

(i) To speed up the returns process, we suggest that you notify us by email that you are returning or wish to exchange your order and detail the new size(s) you would prefer.

(ii) Package your item(s) carefully and return using a tracked delivery system.

(iii) Please print out a copy of your email to us regarding the exchange and place it in the parcel.

(iv) For your protection, we advise that you return items via courier or registered mail. Please retain your postage receipt for tracking details. Please send returns to:

Opus Fresh Ltd
C/O- The Craft Haus
Ohakune Railway station
31 Thames Street
Ohakune, 4625
New Zealand

REFUNDS, REPAIRS & REPLACEMENTS
Refunds, repairs or replacements will be given in cases of defective goods. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, repair or replacement. If a replacement, repair or same value store credit can be given, that will be the preferred course of action.

If you are approved for refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. If you have not received your refund within the 10 working days specified please contact your credit card company and/or bank. It may take some time before your refund is officially posted.