Delivery, exchanges & refunds
NZ wide and International orders are dispatched daily while our Ohakune HQ is in Level 2.
International orders may experience delays due to Covid-19.
We use Courier Post’s overnight delivery service for delivery within New Zealand. Delivery will normally take place 2-3 business days after you place your order except for Rural Delivery customers who should allow 3-5 business days for delivery.
We recommend that you give us an address where someone will be able to sign for the delivery. Deliveries normally occur between 8am and 5pm Monday to Friday. If no one is home, a card will be left with instructions on how to obtain your parcel.
We are happy to deliver to an office/business address, but make sure you give us the full address including the company name and level we need to deliver to.
PO Box delivery is available for New Zealand customers.
We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
Once your order has been dispatched you will receive an email with a tracking reference. Please note the number might not be traceable straight away.
Go to http://www.courierpost.co.nz/ for New Zealand orders to follow the journey of your parcel. You will be able to see the status of your order if you log in to the website.
For deliveries outside New Zealand we use New Zealand Post's International Air service. You should allow 5 – 7 business days for delivery to Australia and 7 – 12 working days for courier delivery (tracked) to the rest of the world. Free shipping international expect 14 - 28 working days (untracked).
***Please note: Covid-19 is delaying many international packages***
PO Box delivery is not available outside New Zealand.
While we will always endeavour to send your order within the quickest time-frame possible, we cannot guarantee delivery times.
All orders are sold and delivered from New Zealand. Orders delivered outside New Zealand may require you to pay import duties and taxes; if so you will be charged once your parcel has reached your country. Unfortunately we have no control over these charges. If you have any questions related to customs charges you are advised to contact your local customs office.
If you have ordered online from us only to find the item(s) do not fit, we will exchange the size (subject to availability) or refund the purchase price via your original form of payment once the goods have been returned to us in satisfactory condition. The returned item(s) must be unworn and unmarked and returned to us within 7 days of receipt. You must meet the cost of shipping the goods back to us.
If you wish to make an exchange please do the following:
To speed up the returns process, we suggest that you notify us by email that you are returning or wish to exchange your order and detail the new size(s) you would prefer.
Package your item(s) carefully and return using a tracked delivery system.
Please print out a copy of your email to us regarding the exchange and place it in the parcel.
For your protection, we advise that you return items via courier or registered mail. Please retain your postage receipt for tracking details. Send returns to:
Opus Fresh Apparel Co.
31 Thames Street
Ohakune Railway Station
Ohakune, 4625, New Zealand
REFUNDS, REPAIRS & REPLACEMENTS
Refunds, repairs or replacements will be given in cases of defective goods. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, repair or replacement. If a replacement, repair or same value store credit can be given, that will be the preferred course of action.
If you are approved for refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. If you have not received your refund within the 10 working days specified please contact your credit card company and/or bank. It may take some time before your refund is officially posted.